ICT Support Officer

About the role

Organisation growth and increased use of an array of software and hardware systems means that we now require the expertise of an innovative ICT Support Officer in a full time capacity.

As part of the Business Support group and reporting to the ICT Service Manager we require someone to provide general IT support to ensure the effective and efficient operation of our ICT systems.

Responsibilities include:

• Supporting the ICT Service Manager and helping users by troubleshooting problems through diagnostic tests and remote access to their computers and provide support, including new equipment set-up for new starts.

About you:

• A ‘people-first’ approach with a desire to help others succeed with their technology toolsets.
• Sound analytical and problem-solving skills.
• At least two years’ experience in a support role preferably in a large and complex environment.
• A tertiary qualification in ICT support or a field that is relevant to this role is advantageous.
• Sound appreciation of systems, methodologies, techniques and technology in a Microsoft Windows environment.
• Sound working knowledge of PC hardware and networking is advantageous.
• Working knowledge and experience in relation to the Microsoft Office 365, Exchange Online, Azure, Mobile, and VoIP solutions is advantageous.

View the Position Description here.

Applications close Friday, 7th February 2025 at 4pm. Please note that applications will be processed as they are received, so we encourage you to apply early as the advert may be removed before the closing date.

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