Our Customer Service Charter outlines our commitment to our customers (both internal and external). Our
aim is to continuously improve and ensure high satisfaction with our services.
We will achieve this by applying best-practice customer-focused business principles to our service
delivery.
We are committed to:
- building a customer-first culture which puts our customers at the centre of everything we do
- train and develop employees to take responsibility for providing a customer-first
approach
- communicate with our customers and keep them in mind when developing policies and
procedures
- measure, report, review, improve our customer services
- we will always look to understand our communities’ expectations and try to achieve a high level
of customer satisfaction.
View a copy of our Customer Service Charter PDF
