Antenno FAQs

The aim of Antenno is to provide relevant information for places you care about. If it was broader, Antenno posts would start to resemble a social media feed that you need to sift through to find messages relevant to you.

If something comes up that affects the entire district, you'll still receive a notification.

Yes, even if the places are in the same suburb. As an example, if you save your work address (where you don't want to receive recycling reminders) and your home address (where you DO want to receive recycling reminders), you can choose to opt out of receiving recycling reminders for your work address.

Not at this stage, but very soon you will be able to.

If you've found the post useful, you can thank us using the thumbs up icon. If you have provided an email address you will receive an email to let you know we have your request and we will keep you updated about your request. You can reply to any of the emails you receive from us.

The app requires either a WiFi connection or mobile data to receive notifications. If you are somewhere without WiFi and don't have your mobile data on, you won't receive new posts until you are connected again.

If there hasn't been any incidents or information relevant to your saved places you won't be sent any notifications! Don't worry – Antenno will let you know when something happens.

When we have a notification to send we assess which parts of the Opotiki District would find the message relevant. For example:

• A tree down, flooding or an accident on State Highway 2 that is affecting traffic flow, would be sent to the whole district because SHs are critical connectivity.
• An unplanned water outage that affects residents in Te Kaha would only be sent to those in Te Kaha
• A rates reminder would be sent district wide, as would a reminder about dog registrations.

Each notification shows which of your saved places it relates to, by displaying the places' nickname at the top left.

For example, if you have saved three places (your home, your work and your rental property for example) you will see that for a rates reminder (a district wide message) all three nicknames appear at the top as this post is relevant to all three places.